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Support
Answers to the questions people ask most. For anything else, email support@thepodcastapp.dev and a person reads it.
Common questions
How do I cancel Premium?
Premium is billed by Apple or Google, so you cancel it in the store. On iPhone: open the Settings app, tap your name, then Subscriptions, The Podcast App, Cancel Subscription. On Android: open Google Play, tap your profile picture, then Payments & subscriptions, Subscriptions, The Podcast App, Cancel. Deleting the app or your account does not cancel it.
How do I get Premium back on a new phone?
Use the same Apple ID or Google account you bought it with. Open the Premium screen in the app and tap Restore Purchases. You are not charged again.
How do I bring my podcasts from another app?
Export an OPML file from your old app. In The Podcast App, open Settings, tap Import from File and pick the file. Your shows are added as subscriptions. The switch guide has steps for each app.
Why can't I skip ads on some shows?
Smart Ad-Skip works on supported shows, where the ad breaks in an episode have been marked. When a break is marked, one tap takes you to its end. Episodes without marked breaks play as usual. Free users can skip up to a daily limit; Premium raises it.
The video doesn't match the episode. What do I do?
Video versions are matched to episodes from the show's public YouTube channel, and sometimes the match is wrong or missing. Email support@thepodcastapp.dev with the show and episode name and we fix the match.
How do I delete my account?
In the app: Library tab, the gear for Settings, tap your name or email, then Delete Account. If you can't open the app, email us. The delete-account page lists what is removed and what is kept.
Free and Premium
Free: the full player, unlimited downloads, video podcasts, CarPlay, Android Auto and Apple Watch, with no account needed. Smart Ad-Skip, chapters, transcripts and episode chat are free up to a daily limit.
Premium ($4.99/month, billed by the App Store or Google Play): higher daily limits, plus Listen in English, Weekly Brief and claim tracking. See pricing.
Quick fixes
- Downloads won't start on mobile data: check free storage, and turn off the Wi-Fi-only download setting in Settings if you want to download over mobile data.
- Playback won't start: pull down on the show's page to refresh its feed, then try again. If the episode was downloaded, delete the download and download it again.
- Sync looks out of date: make sure you are signed in to the same account on both devices and let the app sit open on a connection for a few seconds before switching.
- The app doesn't appear in CarPlay or Android Auto: unplug or disconnect the phone, restart the car screen, and connect again.
Contact
Email support@thepodcastapp.dev. It helps to include your app version (Settings, About), your phone model and system version, and the show and episode if the problem is with one episode.
Policies: Privacy policy · Terms of service · Delete your account
Get the app
Free on iPhone and Android. No account needed to start.
