Downloads and playback
If downloads fail, check storage, network access, and any Wi-Fi-only preference. Restarting the app or retrying on a stronger connection often resolves the common cases first.
Support
Get help without digging through a maze.
Get help with downloads, playback, billing, Brain, privacy, and account questions in one place.
Billing and Premium
Core listening is free. Premium is $4.99/mo and unlocks Podcast Brain, Synthesis Radio, and deeper AI features. Billing changes and cancellations are still managed through Apple App Store or Google Play.
Account and deletion
You can start without an account. If you use sync, account deletion is available in-app and on the delete-account page if you no longer have access to the app.
Support FAQ
The questions most people actually have.
Check storage space, verify your connection, and make sure downloads are not restricted to Wi-Fi when you are on mobile data. If the queue seems stuck, retry after reopening the app.
Premium is $4.99/mo. It includes Podcast Brain, Synthesis Radio, and the deeper AI layer. The core player remains free for browsing, following shows, downloading episodes, and listening without advertising interruptions.
Podcast Brain is the optional premium layer for asking across your listening history, generating Synthesis Radio deep dives, and reviewing saved ideas with richer context.
Go to Settings and use the in-app delete flow, or visit the delete-account page if you cannot access the app.
We do not sell your data. Playback positions and subscriptions sync only when you choose account features, and if you use Brain then related prompts, transcripts, and AI artifacts are handled according to the privacy policy.
Need a human?
Email support@thepodcastapp.dev
If the docs do not solve it, email us directly and we will help.